Oman Best Brands & CX Awards 2026 to Honour Customer Experience Excellence

Oman’s top customer-focused brands will be honored at the Oman Best Brands & CX Awards 2026, scheduled for June 10, 2026, at the Kempinski Hotel Muscat. This prestigious event, meticulously organized by Muscat Media Group, Times of Oman, and Gulf Leaders Circle, aims to recognize and celebrate excellence in customer experience across various industries within the Sultanate. The awards ceremony will be co-located with the Oman CX Forum 2026, presented by Infoline, creating a full platform for industry leaders and professionals to converge, share insights, and acknowledge best practices in customer-centric strategies. This dual event shows a significant commitment to elevating service standards and fostering a culture of customer satisfaction throughout Oman's vibrant market.

Award Categories and Recognition

Leading brands will receive recognition across more than 40 product and service categories at the event, encompassing a vast array of economic sectors. This full recognition will be based on nationwide consumer voting, ensuring that the accolades truly reflect the voice and preferences of the Omani populace. The strong voting mechanism is designed to identify and celebrate the top performers as perceived directly by their customers, adding significant credibility and prestige to the awards.

The awards encompass a wide range of sectors, including banking, telecommunications, retail, hospitality, healthcare, fast-moving consumer goods (FMCG), real estate, education, and automotive industries. This broad coverage ensures that a diverse spectrum of businesses, from essential services to luxury goods, are evaluated for their commitment to customer satisfaction. A significant component of the ceremony will be the presentation of the Times of Oman Best Brand in Customer Experience Awards, noting exceptional commitment to customer satisfaction. This particular award is poised to become a benchmark for excellence, recognizing brands that consistently go above and beyond in delivering outstanding customer interactions and fostering enduring loyalty. The emphasis on consumer voting reinforces the event's dedication to acknowledging genuine customer-centricity as a cornerstone of successful business operations in Oman.

Honouring CX Professionals

The Oman Best Brands & CX Awards 2026 will also recognize the efforts of individual customer experience professionals and organisations. These special awards aim to acknowledge their significant contributions to promoting and implementing customer-centric practices across various sectors. This segment of the awards notes the critical role played by dedicated individuals and teams in shaping positive customer journeys and driving innovation within their respective fields. The recognition shows the importance of these dedicated individuals and entities in elevating service standards and fostering stronger customer relationships within the Omani market. Their work is instrumental in building trust and loyalty, which are vital for sustainable business growth and a thriving economy. This aspect of the event seeks to highlight the foundational work done by those actively shaping positive customer interactions and driving innovation in customer experience strategies, ensuring that the human element behind exceptional service is duly celebrated.

Event Details and Participation

For inquiries regarding sponsorships, table bookings, or additional information about the Oman Best Brands & CX Awards 2026, interested parties may contact Sanjeev Rana. Mr. Rana can be reached via email at [email protected] or by telephone at +968 97221630. His role is to facilitate participation and provide necessary details for companies and individuals looking to engage with the awards ceremony and the co-located Oman CX Forum 2026. This includes guiding potential sponsors through the various partnership opportunities available to increase their brand visibility and association with excellence in customer experience.

Attendees and potential partners also have the option to contact Syed Amir Saleem for similar inquiries. Mr. Saleem is available via email at [email protected] and by phone at +968 78471944. Both contacts serve as primary points of communication for those seeking to secure their involvement, whether through sponsorship opportunities, reserving tables for the event, or obtaining further clarification on the program. Their dedicated support ensures that all interested parties receive full information and assistance, facilitating a smooth and impactful participation in this premier event celebrating customer experience in Oman.